Interpretation & Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For this Privacy Policy:

• Account: means a unique account created for you to access our Service or parts of our Service.
• Affiliate: means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
• Company: (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to USA Restoration, 7471 S 13th St, Ridgefield, WA 98642, United States.
• Cookies: are small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.
• Country: refers to Washington, United States.
• Device: means any device that can access the Service, such as a computer, a cellphone, or a digital tablet.
• Personal Data: is any information that relates to an identified or identifiable individual.
• Service: refers to the Website.
• Service Provider: means any natural or legal person who processes data on behalf of the Company — third-party companies or individuals employed to facilitate the Service, provide the Service on the Company's behalf, perform related services, or assist in analyzing how the Service is used.
• Usage Data: refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• The Website: refers to USA Restoration, accessible from usawaterrestoration.com.
• You: means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting & Using Your Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. We don't share this information with any third parties. Personally identifiable information may include, but is not limited to:

• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service. It may include your device's IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data. When accessing the Service via a mobile device, we may also collect the type of device, its unique ID, IP address, mobile operating system, and mobile browser type.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies — beacons, tags, and scripts — to track activity on our Service and store certain information. These may include:

• Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when one is being sent, though some parts of our Service may not function without them.
• Web Beacons: Small electronic files (also called clear gifs, pixel tags, and single-pixel gifs) that let the Company count users who visited a page or opened an email, and gather related statistics.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your device when you go offline, while Session Cookies are deleted as soon as you close your browser. We use both types for the purposes below:

• Necessary / Essential Cookies (Session, administered by us): Essential to provide services available through the Website and enable core features, including authenticating users and preventing fraudulent use of accounts.
• Cookies Policy / Notice Acceptance Cookies (Persistent, administered by us): Identify whether users have accepted the use of cookies on the Website.
• Functionality Cookies (Persistent, administered by us): Remember choices you make when using the Website, such as login details or language preference, to provide a more personal experience.

Consent for Communication

When you provide your phone number or other personal information on this website or outside of our website, you are giving us explicit consent to contact you regarding your inquiry or for marketing purposes.

What You Are Opting Into

By providing your phone number, you consent to receive marketing messages and updates from USA Restoration, and communication related to your inquiry or service requests.

How You Can Withdraw Consent

You can revoke your consent at any time by replying "STOP" to any SMS messages you receive, unsubscribing from the newsletter, or contacting us directly at info@usawaterrestoration.com or (360) 800-5322. We will promptly process your request to ensure you do not receive further communications.

Data Collection and Use

We collect the following personal data when you provide it outside of our website: your phone number, and any other information you voluntarily provide. This information is used to communicate with you regarding your inquiries and to provide updates about our services and promotions.

SMS Communications and Phone Numbers

We value your privacy and are committed to protecting your personal data. Regarding SMS communications, we ensure the following:

• Explicit Consent: By providing your phone number, you consent to receive SMS communications from USA Restoration for marketing, updates, or service-related information.
• No Sharing of Phone Numbers: Your phone number will not be sold, rented, or shared with third parties for marketing or promotional purposes.
• Opt-Out Options: Reply "STOP" to any SMS message to revoke consent at any time, or reply "HELP" for assistance. You can also contact us at info@usawaterrestoration.com or (360) 800-5322. You can also review our Terms of Service for SMS Communications.
• Message Frequency: May vary each month depending on appointment confirmations, ETA updates, contractor contact details, and other service-related communications.
• Data Retention and Security: Your phone number and related consent data are stored securely and used exclusively for sending messages you've consented to, retained only as long as necessary or until you revoke consent.
• Compliance: USA Restoration complies with all relevant SMS messaging regulations, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.

Consent for SMS Outside of Our Website

We obtain your consent to receive SMS communications through the following methods:

• In-Person Consent: During service sign-ups or home visits, we collect your phone number via intake forms, where you explicitly consent by signing or checking a box.
• Verbal Consent: If you contact us by phone, our representative explains that we will send SMS updates, and your verbal consent is recorded and logged.
• Digital Consent: Through channels like email campaigns or referral services, you actively opt in by checking a consent box or replying to confirm your willingness to receive text communications.

You can opt out of receiving text messages at any time by replying "STOP" to any text message you receive.

Data Sharing

Your personal information will not be shared with third parties without your consent, except as required by law.

Use of Your Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring the usage of our Service.
• To manage your Account: to manage your registration as a user of the Service.
• For the performance of a contract: the development, compliance, and undertaking of the purchase contract for products, items, or services you have purchased, or any other contract with us through the Service.
• To contact you by email, telephone calls, SMS, or other electronic communication regarding updates or informative communications related to functionalities, products, or contracted services, including security updates when necessary.
• To provide you with news, special offers, and general information about other goods, services, and events similar to those you've already purchased or inquired about, unless you've opted out.
• To manage your requests to us.
• For business transfers: to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
• For other purposes, such as data analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and evaluating and improving our Service, products, and marketing.

We may share your personal information in the following situations:

• With Service Providers to monitor and analyze the use of our Service, and to contact you.
• For business transfers, in connection with a merger, sale of Company assets, financing, or acquisition of all or a portion of our business.
• With Affiliates, who will be required to honor this Privacy Policy.
• With business partners, to offer you certain products, services, or promotions.
• With other users, when you share information or interact in public areas, which may be viewed by all users.
• With your consent, for any other purpose.

Retention of Your Data

The Company will retain your Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period, except when needed to strengthen security, improve functionality, or when we are legally obligated to retain it longer.

Transfer of Your Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where parties involved in the processing are located. This means your information may be transferred to and maintained on computers located outside your state, province, country, or other jurisdiction where data protection laws may differ. Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer. The Company will take all reasonably necessary steps to ensure your Data is treated securely, and no transfer will take place to an organization or country without adequate controls in place.

Delete Your Data

You have the right to delete or request that we assist in deleting the Personal Data we have collected about you. Our Service may give you the ability to delete certain information from within the Service. You may update, amend, or delete your information at any time by signing in to your Account (if you have one) and visiting the account settings section, or by contacting us to request access to, correct, or delete any personal information you've provided. Please note we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements

The Company may disclose your Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Data

The security of your Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Data, we cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service before the change becomes effective, and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.